We guarantee our products 100% and warrant them to be free of any
defects. If you ever need to return product for any reason, no questions
are ever asked. Simply follow these steps to ensure quick processing.
1. All returned items require a Return Authorization (RA) number.
To request a RA#, simply contact our customer support department
by filling out the form provided. Click
2. You will be issued a RA# along with a FREE pre-paid postage
label for sending back your cartridges. In order to process your
return as quickly as possible, please be sure to use your FREE pre-paid
3. All items must be returned in the original packaging and be
accompanied by invoice.
4. Our replacement/refund policy stipulates that returned product
must be received before replacement product can be shipped or a
refund/credit can be issued.
5. We will work to ensure timely processing of all returns. Please
allow 5 business days for all replacement products to be shipped
or refunds to be issued.